Refund policy
At Throttle Mad Design, we want you to be happy with your order. If something isn't right, we're here to help.
If you experience an issue with your order, please contact us within 30 days of delivery at support@throttlemad.com. Please include your order number and, where possible, photographs of the issue so we can investigate and resolve it as quickly as possible.
Damaged, defective or incorrect items
Please inspect your order when it arrives.
If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible so we can assess the issue and make it right.
Where appropriate, we may offer a replacement, exchange, refund, or another suitable resolution.
Returns
Because our products are printed to order, we generally do not accept returns for:
- Change of mind
- Ordering the wrong size
- Ordering the wrong colour
- Any issue that is not the result of a manufacturing defect or fulfilment error
If you believe your order has a manufacturing defect or another genuine production issue, please contact us before returning any item.
Please do not send products back without contacting us first, as returns sent without prior authorisation may not be accepted.
Exchanges
Where an exchange is appropriate, we'll provide instructions after reviewing your request.
Non-returnable items
The following items cannot normally be returned:
- Gift cards
- Clearance or final sale items (where identified as such)
Nothing in this policy affects any rights you may have under applicable consumer protection laws.
Refunds
If a refund is approved, it will be issued to your original payment method.
Please allow up to 10 business days for your bank or card issuer to process the refund after it has been issued.
If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us at support@throttlemad.com